TPA Service during Covid 19 period
Over recent weeks we have had to make some changes to the way we work. Being able to continue to deliver our TPA service, whilst ensuring the safety of all of the people who access the TPA, and that of our teams continues to be our top priority.

Thankfully, we have been able to adapt our usual approach of face to face contact with video calls whilst offering regular telephone contact. This means we have been able to stay in touch with everyone who was already in contact with the TPA, and we continue to take on new referrals.

We have been working hard to ensure people have access to essentials like food and medication and we will continue to work with partners to provide practical help in communities across Stockport.

Pressures at home can escalate whilst we are all isolating and we are seeing an increase in people experiencing domestic abuse. We work with people who are experiencing domestic abuse, and those who want to change their own behaviour to develop healthier relationships.

As always we are here to help people feel more connected. For people that are feeling lonely, we are able to offer regular contact with someone from the TPA team or through our trusted partners and volunteers in Stockport.

Community groups have struggled to meet up – these groups play such an important part in connecting people and improving health and wellbeing. We are helping by facilitating virtual groups online so that people can stay in touch and support each other.

We continue to work in partnership with organisations and groups across Stockport to ensure that we can co-ordinate resources and ensure people can access the help that they need.

Digital solutions are a great way of keeping in touch with family and friends whilst we stay safe at home. We are able to help people access digital skills and equipment to help them stay connected. We continue to update our website and social media with resources that people may find helpful during these challenging times, it is great to see how many people are accessing these resources.

We will keep our website and social media up to date with our latest developments.

Please stay safe, and do not hesitate to get in touch in any of the following ways:

Phone – 0161 474 1042
Email – info@stockporttpa
Website –
Deaf community – 07539 468 560  BSL Video about our continuing service

Follow us

Facebook – @stockporttpa

Twitter – @StockportTPA

Instagram – @stockporttpa

Stockport Council helpline for vulnerable people

The most vulnerable people in Stockport will be able to access support Monday to Friday, from 9am to 5pm and on Saturdays from 10am to 4pm, by calling 0161 217 6046.

The helpline will provide advice and tell you how you can access support. You can call the helpline if do not have a network of family and friends you can call upon for support, particularly if :

• you are over the age of 70 and you are self isolating
• you have received a letter from the NHS advising you are high risk and should stay at home
• you are medically vulnerable according to the government criteria and should stay at home.

The Stockport Council coronavirus pages are available here

Digital support

Step by step – How to video call your family

Great bitesize lessons in getting online and using online services

Starting Point run many online sessions throughout Stockport. During the coronavirus period, these are suspended but they are delivering digital support online, mostly via a programme of classes on Zoom. Call Ryan on 07537 127 095 (Monday to Friday 9am to 5pm). In addition to this they are actively looking for volunteers (|Digital Chamions) to help to deliver the sessions. Contact Ryan on the same number if you fancy getting involved.
Check their Website or Facebook Page for details

Also worth checking out are Starting Point’s resource pages here, with loads of great hints and tips for smoothing your digital path

Coronavirus Tech Handbook is a brilliant collection of online resources covering almost everything!

The cheapest broadband we’ve found is BT Basic for £10 per month inc line rental, available for people on specific low income benefits. More details here

Domestic Abuse support

Domestic abuse support

Domestic Abuse can occur in all forms of relationships and anyone can be a victim regardless of their sexual orientation. TPA Positive Relationship Keyworkers continue to work with people to support them through this challenging time. Every person who contacts our service will be offered advice and support through their preferred method of contact. We are offering safety planning, regular check ins and advice around finances, housing, befriending and wellbeing with people if safe to do so.

We are here to help you, you do not have to suffer. 0161 474 1042 for more information, see our Positive Relationship Team page 

In emergency please call 999.

The Freephone 24 Hour National Domestic Violence Helpline offers support, help and information. All calls are completely confidential. 0808 2000 247.

Rail to Refuge
Accessing money can be difficult for women experiencing domestic abuse, particularly if they are experiencing financial abuse. We know that it can stop women from travelling to safety and can be a huge barrier to support. The Women’s Aid Rail to Refuge scheme means that survivors with a confirmed refuge space can travel for free across England, Scotland and Wales.

Information and guidance on additional service support available over this period (there are also a number of links to articles about the impact of Covid-19 on domestic abuse at the bottom of the page).

Bright Sky app by Hestia
Bright Sky is a free to download mobile app, launched by Hestia in partnership with the Vodafone Foundation, providing support and information to anyone who may be in an abusive relationship or those concerned about someone they know.

The app is also designed to be used by specialist and non-specialist practitioners and other employers, and for anyone looking for information about issues around domestic abuse such as online safety, stalking and harassment and sexual consent.


National Domestic Abuse support




LEAP is an energy and money saving service that is helping people keep warm during the colder months and reduce their energy bills without costing them any money. More information and how to apply here

Community Action on Fuel Poverty have a great list of resources here 

Help for EU nationals living in Greater Manchester

A number of libraries are open during lockdown for reservation collection and return, and the use of computers, full details here 

You can join online here

Hearing Aid Batteries

Stockport Libraries are continuing to provide hearing aid batteries type P13 and P675 to residents in Stockport. If you know someone who requires hearing aid batteries please telephone the Libraries line on 0161 474 6009 or email and provide name, address and which type of batteries are required.
If you know someone who requires “312” hearing aid batteries please contact Audiology direct by emailing
Or alternatively ring them on 0161-419-4183.
Please provide name and date of birth of resident who requires the batteries, and Audiology will post the batteries to them.
Please pass this message on to anyone you know who requires hearing aid batteries.

Our e-books and e-audiobooks are provided by Borrowbox. There is so much to choose for adults, young people and children. Fiction and non-fiction are available to download and enjoy. The e-audiobooks are particularly popular for customers to listen to whilst they are pottering around the house!
There are a great range of titles supporting personal health and wellbeing so this is the perfect opportunity to use reading and listening to offer support whilst all our Libraries are closed.

Pressreader (Digital Magazines and Newspapers)
Even though Libraries are closed you can still read your daily newspaper for FREE via Pressreader. Choose from over 7,000 national and international titles to read online or download for offline convenience. Free access with your Stockport library card and PIN. Text-to-speech and instant translation options are also available.

Mental health resources

Loneliness Toolkit – A brilliant resource for those experiencing isolation during lockdown
Greater Manchester Bereavement Service
A great guide from Samaritans on how to support other people
Some great courses from FutureLearn to help you manage your own mental health and that of others
Chatty Cafe goes virtual! 


Local mental health support


Open Door provides a safe haven for immediate crisis management and emotional support, structured guided self-help and IAPT approved computerised CBT programmes, taking a person-centred approach to hearing your needs and creating an action plan. More details here 

Stockport Mind have suspended all in-person activities until further notice, inclusive of all groups, in-person 1-1 support sessions, office drop-ins, attendance of public events, meetings, etc.
Telephone/email/social media support still available, regardless of whether people are already under the service or not, as much as is possible.
If the answerphone is on, we will get back to people when able. Staff all working from home except for a rotation system to cover phones in the office on 0161 480 7393 (during opening hours). National Mind have produced comprehensive information and resources ‘Coronavirus and your wellbeing’

Man About A Dog offer support for people who have survived suicide attempts or who are vulnerable to suicidal thoughts. More information here 

Sparc continue to offer support for those suffering from severe mental health issues by phone on 0161 429 9744

Pure Innovations Mental Health Network for those who are leaving statutory services but still require some support


Older people

Age UK Stockport 0161 480 1211 Latest Covid 19 update here 

Age UK National Helpline 0800 678 1602

Age UK Covid 19 Frequently Asked Questions – A really useful guide

Silver Line – Helpline and befriending for older people 0800 4 70 80 90


Support for those with substance misuse issues or for those in recovery

Change, Live Grow Stockport – Early intervention and recovery service- 0161 474 3141  – Latest update about their service here


Support for people with sensory loss

A BSL Video about TPA service during the coronavirus period
Our page of useful BSL links for the Deaf community
Walthew House information page
If you obtain hearing aid batteries from your local library then a delivery service is available. Please call 0161 217 6009 or email: for assistance

Shopping and Business
Stockport Jobs Match – Matching Stockport Workers with Jobs during CoronaVirus 

Support with employment support available in Stockport (fantastic list from Viaduct Care)

Other local support

Some fantastic guidance on your legal, work and financial rights from GM Law Centre

START (drug and alcohol service) are offering a service by telephone on 0161 474 3141 or email us on more information 

Age UK Stockport are offering telephone support on 0161 480 1211 Monday to Friday 9am to 5pm. The advice and information team are available on 0161 477 1213. All trips and activities are cancelled for the time being.

Signpost for Carers have produced some great resources and an explanation of what they are able to offer here


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