“I have to say that Ruth Kirby has been absolutely amazing in all our dealings.

We have a special guardianship for Sam who has been with us since he was four. He is now sixteen years old. In the changeover to PIP Sam was re-assessed by an Assessor who came to our house and was awarded zero points out of around one hundred available points.

We thought this was wrongly assessed as Sam is registered disabled and could not do some of the things they said he could do easily but at that point we did not know where to turn. Karen, my wife contacted Ruth and Ruth co-ordinated everything as an appeal. This included liaising with our Doctor and also school. In all the dealing Ruth was professional, vigilant, caring and communicated everything to us on anything we needed. We really cannot speak too highly of Ruth and the service we received.

We found out this week that Sam has now been awarded the PIP. This will allow us to set up many important things for Sam to enable him to be more independent but also to allow him to continue into further education as he will need a taxi service each day to college and back. This will then hopefully allow him to one day achieve his goal and become an accountant.”

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